Refund Policy

Last updated: September 24, 2026

At Avenowe, you can request a return for eligible items within 30 days after delivery. To get started, contact Avenowe with your order number and the items you would like to return.

Return conditions

  • Items must be unworn, unused, unwashed and unaltered, with their original tags attached.
  • Items must be in their original, resalable condition, without stains, makeup, perfume or other signs of wear.
  • Swimwear must have its original hygiene seal intact. Opened or used hygiene-sensitive items, including press-on nails, are not eligible for a change-of-mind return.
  • Please include proof of purchase and use the original packaging where reasonably possible.

Sale items and exclusions

Regular-price items and discounted items follow the same return conditions. Using a promotion or discount code does not, by itself, make an item non-returnable.

Gift cards, personalized items and products clearly marked Final Sale before purchase are excluded from our voluntary change-of-mind returns. These exclusions do not limit your rights when an item is faulty, incorrect or otherwise covered by applicable consumer law.

How to start a return

  1. Contact Avenowe within the return window. Include your order number and the items you want to return. A reason can help us assist you; photos are helpful for damaged or incorrect items.
  2. Our team will review the request and provide the return instructions and the correct return address. Please contact us before posting a parcel and do not use the original shipping address unless we confirm it.
  3. Pack the items securely, include the order details and use a tracked shipping service. Keep your tracking number and receipt until the return is resolved. Submit separate requests for separate orders.

Return shipping costs

For change-of-mind returns, including choosing the wrong size, customers arrange and pay for return shipping. The cost depends on the carrier and return destination.

If we supplied an incorrect, damaged or defective item, contact us before arranging a return. Avenowe will provide an appropriate remedy and cover the necessary return shipping for a confirmed issue.

Refunds

After we receive and inspect your return, we will notify you of the outcome. Approved refunds are normally issued to the original payment method within 5–10 business days after inspection, or sooner where required by law. Your payment provider may need additional time to display the refund.

The refund is based on the amount actually paid for the returned items, after discounts. Original shipping charges are not normally refunded for change-of-mind returns, except where applicable law requires them to be refunded. If the return results from our error or a faulty item, any legally required shipping refund will also be included.

Exchanges

To change a size, color or style, request a return for the original item and place a new order for the replacement. Replacement stock is subject to availability.

Order cancellations

If you need to cancel or change an order, contact Avenowe as soon as possible before fulfillment. We will check whether the order can still be stopped or changed. If it has already shipped, you may request a return under this policy.

Your consumer rights

This voluntary policy is in addition to your mandatory consumer rights. It does not limit any applicable cancellation right, refund deadline or remedy for faulty or incorrectly supplied goods. Where local law gives you different rights, those rights take priority.

Need help? Contact Avenowe about your return, exchange or refund.